Terms and Conditions

On the product page, you can see the design, size, price, and available variants. Please check your choice, quantities, and address before placing your order. You place an order with a payment obligation via the checkout. We will confirm your order by email.

We are not bound by clearly recognizable typos or pricing errors. Is an item unexpectedly unavailable? We will inform you and seek a solution. If we cannot deliver and the order is cancelled, you will receive a refund of the amount paid.

Consumer prices in the webshop include VAT. You will see the shipping costs and the total amount before payment. You can choose from the payment methods available in the checkout.

The expected shipping and delivery times can be found under Ordering and delivery. We deliver to the address you provide. For consumer orders, the shipping risk remains with us until you, or a recipient designated by you, have received the item.

Is the order not delivered on time? Please contact us. Where the law requires it, you will grant us a reasonable additional period. If delivery still does not occur, you may cancel the purchase. In the event of an agreed essential delivery date or a refusal to deliver, this can be done without an additional period.

As a consumer, you may cancel your online purchase for any reason. Please notify us within 14 days of the day of receipt. For a single order delivered in parts, this period begins upon receipt of the final item.

You can email hallo@fasola.nl or use the return form. Use of the form is not mandatory. After notifying us, you have 14 days to return the item. Standard return costs are your responsibility.

You may inspect a product as you would in a store. If you handle the item more than is necessary for inspection, any resulting depreciation may be charged to you. Only attach a patch or iron-on application once you are sure you want to keep it.

Regular discounted items are also covered by the cooling-off period. For products made specifically to your individual specifications or that are clearly personalized, a statutory exception may apply. We will state this before ordering on the relevant offer.

In the event of cancellation, we will provide a refund within 14 days of your notification using the same payment method, unless you agree to a different method. We may withhold the refund until we have received the returned items or proof of return, whichever comes first.

If you return the entire order, we will also reimburse the cost of the cheapest standard delivery. We do not reimburse extra costs for more expensive shipping choices. In the event of a partial return, the original shipping costs remain. We will not charge shipping costs retroactively if your return brings your total below the free shipping threshold.

Would you like to exchange an item? Email your order number and the desired size or design. We will discuss the possibilities. View the practical steps under Returns and exchanges.

You are entitled to an item that meets your reasonable expectations. This statutory warranty is separate from any manufacturer's warranty. Normal use and the information provided with the product play a role in this.

Is there a defect, or was something delivered incorrectly? Please report it to Fasola. Reporting a defect within two months of discovery is considered timely for a consumer. Together, we will assess which statutory solution is appropriate, such as free repair, replacement, price reduction, or a refund. In the event of a valid defect, necessary return costs are our responsibility.

Using or attaching an item does not automatically end your statutory warranty. However, please follow the product instructions and the wash and iron labels of the material.

Email your complaint, including your order number and a clear description, to hallo@fasola.nl. We will respond within 14 days. If more time is needed, you will receive an acknowledgment of receipt within that period along with an indication of further processing.

Are we unable to reach a solution together? You may submit the dispute to a competent court. A complaint does not limit your statutory options, such as suspending payment under statutory conditions.

We are liable to the extent determined by law. The restrictions for business buyers below do not apply to consumers. Dutch law applies, while maintaining mandatory consumer protection applicable to your purchase. Statutory rules regarding which court has jurisdiction remain in effect.

The webshop is hosted by Shopify. Shopify processes personal data to provide webshop services and for extended services such as analytics, personalization, and advertising. More information about this, your rights, and cookie choices can be found in our privacy and cookie statement.

Designs, photos, and other protected content belonging to Fasola or the relevant rights holders may not be reproduced for commercial purposes without permission.

1. These terms apply to all legal relationships between the supplier and the customer, including offers, agreements, and deliveries.

2. By placing an order, the customer accepts the applicability of these terms.

3. The applicability of the customer’s general terms and conditions is expressly rejected by the supplier.

4. Deviations from and/or additions to these terms are only valid if and to the extent that they have been expressly accepted in writing by an authorized representative of the supplier. An agreed deviation or addition only relates to the specific delivery for which it was agreed.

5. If and to the extent that, based on reasonableness and fairness or the unreasonably burdensome nature, a provision of these terms cannot be invoked, that provision shall have a meaning as similar as possible in content and scope, so that it may be invoked, or the provision in question shall be deemed converted into a provision that can be invoked with a meaning as similar as possible in content and scope.

6. The invalidity or unenforceability of any provision of these terms shall not affect the validity of the remaining provisions.

1. All offers and quotes made by or on behalf of the supplier, in any form whatsoever, are non-binding and serve only as an invitation to place an order.

2. Offers and promises made by intermediaries, representatives, and/or employees engaged by the supplier are only binding if they have been confirmed in writing by the supplier.

3. The supplier is entirely free to decline orders from a customer without providing a reason. Refusal of an order by the supplier never entitles the customer to any compensation or damages.

4. Agreements are established at the moment the supplier executes the agreement.

5. The customer agrees that the supplier may have an agreement (or part thereof) executed by third parties.

1. The supplier has the right to deliver in parts.

2. Changes in technical insights within the industry and/or government regulations are at the customer's risk.

3. Minor or technically unavoidable deviations in quality, quantity, dimensions, color, size, etc., do not constitute grounds for claims. The same applies to color differences resulting from light exposure, the passage of time, and/or weather influences.

4. No rights can be derived from images on the supplier's website.

5. The right to file a claim also expires if the goods have been put into use, processed, and/or altered.

1. Specified or agreed delivery periods are never to be considered strict deadlines, unless expressly agreed otherwise in writing.

2. In the event of late delivery, the supplier is only in default after written notice of default, whereby a further and reasonable period for delivery is set, which is at least 30 days, while the customer remains obligated to accept the goods.

3. Should default occur after the notice of default, the supplier will consult with the customer regarding fulfillment or dissolution of the agreement.

4. The customer can only claim damages if this has been agreed upon in writing in advance.

5. Any damages to be reimbursed by the supplier shall never exceed that portion of the invoice amount relating to the non-delivered, late, incorrectly delivered, or incomplete goods.

1. The supplier retains ownership of the goods until all obligations owed by the customer for all goods delivered or to be delivered by the supplier have been fulfilled in full.

1. The supplier provides no warranty other than the warranty provided by its own suppliers and/or manufacturers for the specific good in question.

1. In the event of defects in delivered goods, the supplier's liability is limited to the provisions of Article 4 of these terms.

2. In all other cases, the supplier's liability is limited to compensation for damages attributable to willful misconduct or gross negligence on its part or on the part of its employees. For any other damages, in any form or kind, the supplier excludes all liability.

3. The supplier excludes liability for damage arising in connection with announcements, explanations, or advice provided by the supplier (or by intermediaries, representatives, and employees engaged by the supplier) in the broadest sense of the word, such as (but not limited to) those regarding loading, unloading, transport, storage, preservation, use, composition, and/or suitability of goods delivered to the customer by the supplier or third parties.

4. Under no circumstances is the supplier obligated to pay a higher amount than it can recover from its insurers regarding the damage for which it is held liable, plus its own excess under that insurance. If insurers do not provide coverage or the damage is not covered by insurance, the supplier's liability is limited to a maximum of the net invoice value of the relevant delivery, but at all times limited to a maximum of € 10,000.

5. The supplier invokes all legal and contractual defenses available to refute its own liability toward the customer, also on behalf of its subordinates, non-subordinates for whose actions the supplier would be liable by law, and the supplier's own suppliers.

6. Any liability of the supplier toward the customer expires 1 month after the goods have been delivered to the customer.

7. The supplier is not liable for delay, non-delivery, or incorrect delivery as a direct or indirect consequence of force majeure. Force majeure includes, but is not limited to, any circumstance beyond the supplier's will and control that prevents normal execution of the agreement or makes it so difficult that it cannot reasonably be expected of the supplier, such as strikes, illness and/or excessive absenteeism, shortage of personnel, raw materials, and/or materials, government measures including import and export restrictions, shortcomings on the part of third parties engaged by the supplier (including suppliers), defects in and/or damage to production equipment, transport obstacles, and/or traffic disruptions, etc. The supplier may also invoke force majeure if the circumstance causing the force majeure occurred after the supplier should have delivered.

8. Without prejudice to other rights of the parties, force majeure entitles both parties to dissolve the agreement for the unexecuted portion after the force majeure situation has persisted for 1 month, without either party being held to pay any damages to the other.

1. All intellectual property rights regarding documents, sales brochures, images, drawings, quotes, specifications, designs, brand names, concepts, URL domain names, etc., provided by the supplier to the customer remain the property of the supplier. The customer is not entitled to use these for any purpose other than that for which they were provided.

2. The customer is not entitled to disclose the documents referred to in the previous paragraph, or the data contained therein or otherwise disclosed to the customer, to third parties, or to provide access to them, and shall return these documents immediately at the supplier's first request without retaining any copies.

3. In the event of unauthorized use of the documents—expressly including drawings, specifications, quotes, designs, etc.—the customer is obligated to compensate the supplier for all damage suffered, including, but not limited to, lost turnover/profit and costs associated with the preparation of the documents in question.

1. Dutch law applies to all legal relationships between the supplier and the customer. The applicability of the Vienna Sales Convention (CISG) is expressly excluded.

2. The competent court in the district where the supplier has its statutory seat has exclusive jurisdiction to hear any disputes between the supplier and the customer.