Frequently Asked Questions

A patch is an embroidered or woven emblem. An iron-on is a transfer motif that you apply using heat. A pin is attached using the pin and the clasp on the back. View the attachment instructions for each item.

Check the dimensions on the product page. Are there multiple versions? Select the desired size before adding the item to your shopping cart. Measure the spot on your clothing or accessory to see which size fits your idea.

No. First, check the washing and ironing label of the fabric and the instructions provided with the item. Do not iron on material that cannot withstand heat. Cannot iron? Sewing or suitable fabric glue may be an alternative for a patch; check if the glue is suitable for the fabric.

Follow the instructions for your specific item: patches, rhinestone patches, iron-ons, or pins. You can find the overview at How to make it.

Follow both the washing label of the fabric and the instructions provided with the item. Wash the item inside out and do not use a tumble dryer. Remove pins before washing. Do not automatically assume the same wash temperature for all materials.

This may leave glue residue or a visible mark. The result depends on the fabric and the attachment. Would you like advice for your item? Contact us before you get started.

You can see if an item can be ordered on the product page. Are you looking for a larger quantity than you can select, or an item that is unavailable? Email hallo@fasola.nl. We will see what is possible.

During checkout, you choose from the payment methods available for your order. You will see the total and any shipping costs before you pay.

The current amount for your address and order is shown at checkout. There, you will also see if your order qualifies for free shipping. Read more at Ordering and delivery.

Orders placed before 4:00 PM on a business day are usually shipped the same day via PostNL. Expect about 1 to 4 business days for delivery in the Netherlands and 2 to 6 business days in Germany. These are guidelines; the carrier may experience delays.

You can track your delivery using the received track & trace code. View Track your order. Has the expected delivery time passed? Contact us with your order number.

Yes. Notify us within 14 days of receipt that you wish to cancel your purchase. You then have 14 days to return it. This also applies to regular items on sale. You can find the steps and costs at Returns and exchanges.

Email us with your order number and the item or size you would prefer. We will check availability and discuss the next steps.

Email hallo@fasola.nl with your order number and a description. If possible, include a photo. We will work with you to find a suitable solution. Your legal rights are separate from the cooling-off period for a regular return.

Yes, both consumers and resellers are welcome. For larger quantities or questions about your shop, contact us.