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€2,25
FASOLA
Returns and exchanges
This return policy applies to private customers. Are you purchasing for your business? Please contact us in advance regarding a business return or exchange; see also the business terms and conditions.
Not quite what you were looking for? No problem. Below you can read how to register a return, send back an item, or discuss an exchange with us.
1. Register your return
Please let us know within 14 days of receipt that you wish to cancel your purchase. Email us at hallo@fasola.nl with your name, order number, and the items you wish to return. You do not need to provide a reason.
You can also download the return form. Use of this form is not mandatory.
2. Send back your items
After notifying us, you have another 14 days to return the items. Pack them carefully and include your order number or return form. The return address is provided on the form. Keep your proof of postage until your return has been processed.
For standard returns, the costs for return shipping are for your account. You may inspect an item as you would in a store. Therefore, only attach a patch or iron-on applique once you are sure you want to keep it.
3. Receive your refund
We will refund the purchase amount using the same payment method used for the original transaction. Are you returning the entire order? Then you will also receive a refund for the standard delivery costs. In the case of a partial return, the original delivery costs will not be refunded.
Refunds will be processed no later than 14 days after your return notification. We may withhold the refund until we have received the items or proof that they have been sent back. Our processing time of up to seven working days after receipt does not affect this statutory period.
Would you rather exchange?
Would you like a different size or a different design? Email us with your order number and your preference. We will check availability and discuss how you can exchange the item.
Damaged, wrongly delivered, or a complaint?
Please contact us via hallo@fasola.nl. State your order number, explain what is wrong, and attach a photo if it helps. In the case of a wrongly delivered or defective item, we will find an appropriate solution; this falls under your statutory rights and is separate from a standard return due to the cooling-off period.
